When you buy our products, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We sell products that we use ourselves every day and have thousands of satisfied customers nation wide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within ninety (90) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.

Here are some helpful guidelines on Returns:

  1. Always email us first if you have a problem. 
  2. Always be sure to report your problem within 15 days or receiving the item in question except for sweets and perishable items which is 24 hours of receipt of product. 
  3. Always report any and all problems associated with a single order at the same time. 
  4. Be as specific as possible when describing the problem, especially in the case of electronic goods, as all returned items are examined for defects.

Non-defective goods shall be returned to the customer and no shipping charges shall be refunded to them.

At Tohfaywala.com we stand behind our service, products and our clients.

That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your gift, we'll exchange it or refund the credit card used for your future purchase.